Hosted PBX

Setting Up Emergency Routing of Calls

The following guide will outline the steps required to enable and setup Emergency Routing of Calls when all your phones are down. Log Into MyECN Portal using supplied credentials. If you are a new user, to register,  please contact your account manager or email support@ecn.net.au requesting to be added as a portal user. Please note that […]

Enabling Valet Parking on Hosted PBX

The following guide will outline the steps required to enable Valet Parking on the Hosted PBX.     First step is to log in to the ECN Portal To do this navigate to www.ecn.net.au and click on the link ‘myECN Portal’.   On the following screen log in with your username and password. Next click on my services […]

Transferring calls to Park Slots

The following guide will outline the steps required to place a call into a park slot and to retrieve that call from another phone. IMPORTANT: This article assumes that Valet Parking has been enabled on your PBX.   While on a phone call the phone display screen will display the “xfer” option. This option correlates to the 4th […]

How to Activate CloudDial

Users have the ability to setup a new CloudDial account via the My ECN Portal. Once your Hosted PBX has been setup, CloudDial can be activated by following the below steps. 1. Log Into your PBX and hover your mouse over the ‘Addons’ button on the far right. Hovering over this button will show the additional […]

Extension Level Billing Dashboard Reports

Included in the MyECN Portal Release on the 25th of June, will be the introduction of Extension Level Billing Reports. 1. These reports can be only be completed by logging into ECN Dashboard 2.0. For assistance with logging into ECN Dashboard 2.0, please view this article. 2. Once you have logged into Dashboard 2.0, to access […]

Office Level Billing Dashboard Reports

Included in the MyECN Portal Release on the 25th of June, will be the introduction of Office Level Billing Reports. 1. These reports can be only be completed by logging into ECN Dashboard 2.0. For assistance with logging into ECN Dashboard 2.0, please view this article. 2. Once you have logged into Dashboard 2.0, to […]

Downloading Call Recordings Guide

This guide will show you how to download any call recordings from your PBX (provided this has been enabled on your PBX).     Call reporting is accessed via the PBX configuration page. Look for the “Reporting” option as shown: Click on reporting.   After loading the Reporting page, select the Call Recordings tab and select the […]

ECN Dashboard 2.0

ECN are releasing dashboard 2.0! This dashboard includes the current features of dashboard 1.0 + a different customer interface and additional widgets. Dashboard 2.0 is going to be released on the 28th of May, but please see below for a sneakpeak… Home Page of Dashboard 2.0- You can change PBX services by selecting the drop down menu […]

Setting Custom Dashboard 2.0 URL address

From the 28th of May, ECN are rolling out Dashboard 2.0. This upgrade will change the customer interface and add additional widgets to the dashboard functionality. An important part of this upgrade will include the ability to set a custom dashboard URL. This custom URL needs to be configured prior to users visiting the dashboard URL. If […]

Creating a static conference number with Caller Passcode

The ECN Hosted PBX system supports the use of static conference room numbers. These numbers may be dialed at any time by external customers or internal phone system users to be connected to an allocated conference room.  The static number may also be given a Caller Passcode to authenticate users before allowing them to participate in […]

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