Ring Groups allow for a group of extensions to ring simultaneously when a call is received.
Multiple ring groups can be configured within a single call route. An extension can be a member of multiple ring groups or of a single ring group. If a call enters a ring group and times out the “next activity type” will be initiated, for example, a call may be passed to another ring group, a call queue, or even forwarded to an external mobile number to name just a few options.
To create and configure the ring group:
• Select Ring Groups from the main PBX screen.
• Select Add Ring Group
• Configure the ring group options including name, ring time (seconds), and next activity type.
Note: Remember that the ring time (seconds) is how long the ring group will ring for before initiating the “next activity” for that ring group. In this case, a call queue.
• Select the handsets that will be participating in this ring group.
If you require further assistance with creating a Ring Group on the ECN Hosted PBX platform please contact ECN Support on 07 3105 1300.