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Eavesdropping

  Eavesdropping enables the ability to listen or “eavesdrop” on a call, this is useful for call centre training operations where a Supervisor or Manager can listen to an agent's live call and provide real time feedback.   Enabling and configuring EavesDrop To enable the Account Code Dial feature, navigate to the PBX configuration page [...]

By | July 3rd, 2017|Comments Off on Eavesdropping

Enabling and configuring Account Code Dialing

To enable the Account Code Dial feature: Navigate to the PBX configuration page through the MY ECN portal and select “add-ons” from the configuration main screen. Select “configure add-ons”. Once inside the add-ons screen, select the “enable cost centre plugin” option.   After selecting this option press ‘save’ at the bottom of the page. You’ll [...]

By | October 19th, 2016|Comments Off on Enabling and configuring Account Code Dialing

Sending a Virtual Fax

Virtual faxes are sent via emails. Prior to this, your email address must be allowed to send virtual faxes.   To enable a Virtual Fax Sender From the myECN Portal select your Hosted PBX service Select Addons then Configure Addons   Enable the Virtual Fax Plug In   Return the the main PBX screen and [...]

By | October 19th, 2016|Comments Off on Sending a Virtual Fax

Downloading Call Recordings Guide

This guide will show you how to download any call recordings from your PBX (provided this has been enabled on your PBX).     Call reporting is accessed via the PBX configuration page. Look for the “Reporting” option as shown: Click on reporting.   After loading the Reporting page, select the Call Recordings tab and select the [...]

By | October 19th, 2016|Comments Off on Downloading Call Recordings Guide

How to Activate CloudDial

Users have the ability to setup a new CloudDial account via the My ECN Portal. Once your Hosted PBX has been setup, CloudDial can be activated by following the below steps. 1. Log Into your PBX and hover your mouse over the 'Addons' button on the far right. Hovering over this button will show the additional [...]

By | October 19th, 2016|Comments Off on How to Activate CloudDial

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