Call Recordings

Prerequisites: To successfully follow this guide you will require a computer with Internet access, a username & password for the ECN Portal and a Hosted PBX with ECN. If you do not already have th...

Eavesdropping

  Eavesdropping enables the ability to listen or “eavesdrop” on a call, this is useful for call centre training operations where a Supervisor or Manager can listen to an agent’s live ca...

Enabling and configuring Account Code Dialing

To enable the Account Code Dial feature: Navigate to the PBX configuration page through the MY ECN portal and select “add-ons” from the configuration main screen. Select “configure add-ons”. O...

Sending a Virtual Fax

Virtual faxes are sent via emails. Prior to this, your email address must be allowed to send virtual faxes.   To enable a Virtual Fax Sender From the myECN Portal select your Hosted PBX service S...

Downloading Call Recordings Guide

This guide will show you how to download any call recordings from your PBX (provided this has been enabled on your PBX).     Call reporting is accessed via the PBX configuration page. Look f...

How to Activate CloudDial

Users have the ability to setup a new CloudDial account via the My ECN Portal. Once your Hosted PBX has been setup, CloudDial can be activated by following the below steps. 1. Log Into your PBX and h...

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