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How to create an ad-hoc conference call

It is possible to create an ad-hoc conference call directly from an Agent's extension at any time during a call with a customer.  For example, you have received a call from 0731051300 and wish to have another office staff member participate in the call. To create the ad-hoc conference call: press the “conf” option available [...]

By | October 19th, 2016|Comments Off on How to create an ad-hoc conference call

Creating a static conference number with Caller Passcode

The ECN Hosted PBX system supports the use of static conference room numbers. These numbers may be dialed at any time by external customers or internal phone system users to be connected to an allocated conference room.  The static number may also be given a Caller Passcode to authenticate users before allowing them to participate in [...]

By | October 19th, 2016|Comments Off on Creating a static conference number with Caller Passcode

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