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Call Reporting guide (Hosted PBX)

IMPORTANT: This guide will initially provide a very general overview of creating a call report and how to read its output. It will then proceed further into a more specific example to trace an incoming call from start to finish. Call reporting is accessed via the PBX configuration page. Look for the “Reporting” option as [...]

By | October 19th, 2016|Comments Off on Call Reporting guide (Hosted PBX)

Office Level Billing Dashboard Reports

Included in the MyECN Portal Release on the 25th of June, will be the introduction of Office Level Billing Reports. 1. These reports can be only be completed by logging into ECN Dashboard 2.0. For assistance with logging into ECN Dashboard 2.0, please view this article. 2. Once you have logged into Dashboard 2.0, to [...]

By | October 19th, 2016|Comments Off on Office Level Billing Dashboard Reports

Extension Level Billing Dashboard Reports

Included in the MyECN Portal Release on the 25th of June, will be the introduction of Extension Level Billing Reports. 1. These reports can be only be completed by logging into ECN Dashboard 2.0. For assistance with logging into ECN Dashboard 2.0, please view this article. 2. Once you have logged into Dashboard 2.0, to access [...]

By | October 19th, 2016|Comments Off on Extension Level Billing Dashboard Reports

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