Call Recordings

Prerequisites:

To successfully follow this guide you will require a computer with Internet access, a username & password for the ECN Portal and a Hosted PBX with ECN.

If you do not already have this, then contact ECN on (07) 3105 1300 or sales@ecn.net.au

Step 1

Navigate to ‘https://my.ecn.net.au‘, enter your username and password and click ‘login

Note: If you have forgotten your password and need to recover it, click ‘Having trouble signing in‘. New users can click the ‘Register‘ button on the right hand side.

Step 2

Once you have logged in, select your PBX from the ‘Voice‘ section.

select your pbx

Accessing your recorded calls from the Web Interface

Click on ‘Reporting

reporting tab

Step 2

Click on ‘Call Recordings

Call recordings tab

Step 3

On this tab, you can drill down into the year, month, day etc to find the recordings you require by clicking the ‘Open‘ button.

You can then either listen to them via the portal, or download them to your hard drive as needed.

call recordings

Accessing your recorded calls via FTP

You can access your recoded calls via FTP / FTPS for batch downloading.

Hover over the ‘Addons‘ tab, then click ‘Call Recordings

Step 2 - Set / Change FTP Password

Before you can download your Call Recordings, you will need to know your FTP password.

If you do not already know your password, simply type a new one in and click ‘Save‘. – Passwords should be minimum 12 Chars, and have a minimum of one Upper, one Lower, and one Symbol. (Remeber this protects your call recordings!)

Once you hit save, the changes will take affect 5 minutes after saving the change.

ftp-password

Step 3 - Use your favorite FTP client to download your recordings

You can now use your favorite FTP client to download your Call Recordings.

Server URL: ftp.mycloudpbx.com.au

Username: Your FTP username as shown above

Password: Your FTP password as set by you above.

 

ftp-client

Last Update: March 6, 2018  

March 6, 2018   454   Ben    Hosted PBX, Hosted PBX | Add-Ons  
Total 1 Votes:
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