MyCloudPBX Softphone

Initial Installation

– User registers for ‘MyCloudPBX SoftPhone’.

– User will receive email containing link to executable for the SoftPhone.

Windows Users:

– Click to install (Next, next, finish)

Mac Users:

– Double click .dmg file and accept install from internet warnings.

– Once complete, OSX will prompt the user to drag executable to ‘applications folder’

– This may take a few minutes.

– Once finished, the user will be able to find the ‘MyCloudPBX Softphone’ in their applications list.

 

Logging in for the first time

– User opens the Application

– Input the username and password provided with the original email link

– Make sure to check the options to keep logged in / auto sign in.

Transferring Calls

Blind Transfer

– When on an active call, click the ‘transfer button’

– Enter an extension number

– Choose transfer now.

Attended Transfer

– When on an active call, click the ‘transfer button’

– Enter an extension number

– Choose ‘Call First’.

– The first call is now on hold, and you are ringing the second person.

– When the second caller answers you can then speak with them and advise that you are about to transfer them a call.

– When ready, you can click the transfer button again to complete the transfer.

 

Video Calls

– When on an active call, click the ‘start my video button’ (This is the icon of a video camera with a ‘play icon’ on it)

– Note: This will enable video on your end, now the other user has to enable video on their end as well.

 

Presence / Address Book

Presence allows for BLF functionality.

Adding Contacts

– Click the ‘Add New Contact’ button

– Choose from the drop down boxes, which Groups to associate the user with.

– Add the Display Name at the bare minimum

– Next to the ‘Softphone’ drop down box, type in the extension number.

– Click ‘OK’

Removing Contacts

– Right click on the contact and click ‘Delete Contact’

 

 

Last Update: November 1, 2017  

November 1, 2017   313   Ben    Hosted PBX, Hosted PBX | MyCloudPBX Softphone  
Total 1 Votes:
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